Contact information
If you have any questions, concerns, or inquiries about our premium swimming kickboards or your order, please do not hesitate to reach out to us. Our dedicated support team is here to assist you.
Business Legal Name: JIA YAO PTY LTD Authorized Representative: CASSIE BAINBRIGGE Store Identity & Domain: brynd.shop Official Customer Support Email: support@brynd.shop Direct Customer Support Hotline: +61 468107304 Physical Business Address: SOUTH BRISBANE, 4101, Queensland, Australia Primary Target Market & Trading Currency: Singapore / United States Dollar (USD)
🕒 Customer Support Time Zone & Hours
Because our corporate operations are headquartered in Queensland, Australia (AEST - UTC+10), while our store currency is set to United States Dollars (USD) and our primary advertising is tailored directly to the Singapore (SGT - UTC+8) market, please refer to the following time zone alignment when visiting our Contact Us page or calling our hotline to ensure timely support:
- Singapore Market Hours (SGT): Monday - Friday | 9:00 AM - 5:00 PM
- Australian Operational Hours (AEST): Monday - Friday | 11:00 AM - 7:00 PM
- Email Support Efficiency: We monitor support@brynd.shop 24/7. For the fastest assistance, we highly recommend contacting our support team via email. All inquiries regarding product specifications, swimming gear sizing, order tracking, or returns are thoroughly reviewed and responded to within 12 to 24 hours.